Return & Refund Policy

At NURE, we want you to be fully satisfied with your purchase. This Return & Refund Policy applies to purchases made through our online store and is designed to comply with applicable United Kingdom consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel

If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us by email at contact@nurefitwear.com within 14 days of receiving your order.

2. Return Period

After notifying us of your decision to cancel, you must return the goods to us within 14 days.

Returned items must be sent back in accordance with the instructions provided by our customer support team.

3. Return Conditions

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and in the same condition as received.
• The item must include all original tags, labels, and packaging where possible.
• The item must not show signs of wear, washing, damage, stains, odours, or alteration.
• Proof of purchase must be provided.

For hygiene reasons, we may refuse returns of items that have been worn, washed, damaged, or are not in a resaleable condition, except where the item is faulty or not as described.

4. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at contact@nurefitwear.com.

Under the Consumer Rights Act 2015, you may be entitled to a refund, repair, or replacement where goods are faulty, not as described, or not fit for purpose.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

6. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or not as described, customers are responsible for the cost of returning items.

Original standard delivery charges may be refunded where required by applicable UK consumer law. Additional delivery costs, such as express or premium shipping upgrades, may not be refundable.

7. Non-Returnable Items

We do not accept returns for:

• Items that have been worn, washed, damaged, or altered after delivery.
• Items without proof of purchase.
• Items returned outside the applicable return period.
• Gift cards or store credit.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

8. Exchanges

We do not guarantee direct exchanges. If you require a different size, colour, or item, we recommend returning the original item and placing a new order once your return has been approved.

9. How to Start a Return

To start a return, please contact us at contact@nurefitwear.com with the following information:

• Your full name
• Order number
• Email address used for the order
• Reason for return
• Photos of the item, if it is faulty, damaged, or incorrect

Our customer support team will review your request and provide return instructions.

10. Governing Law and Jurisdiction

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory consumer rights you may have under applicable law.

11. Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: contact@nurefitwear.com